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Last Updated: October 2025
At Norlund Trading Limited (Company No. 16660933), we take pride in delivering premium G-Class parts with exceptional quality and care. This Shipping & Returns/Cancellation Policy explains how we handle orders, shipping, and exchanges for our valued customers worldwide in our website (https://norlund.co.uk/).
We offer Free Shipping on all orders over £5,000.
Orders below this amount may incur standard delivery fees, calculated at checkout based on location and order weight.
All orders are processed within 2–5 business days after payment confirmation.
Custom or handcrafted parts may require additional processing time — if so, we’ll notify you via email.
Once shipped, you’ll receive a confirmation email with a tracking number.
Estimated delivery times:
UK & EU: 5–10 business days
International: 10–20 business days
Shipping times may vary depending on destination, customs clearance, and courier delays.
We partner with trusted logistics providers to ensure safe and timely delivery, including DHL, UPS, FedEx, and Royal Mail (for domestic UK deliveries).
International orders may be subject to customs duties, taxes, or import fees as per your country’s regulations.
These charges are not included in the product price or shipping cost and must be paid by the recipient.
Due to the nature of our premium, made-to-order automotive parts, we do not offer refunds once an order has been processed and shipped.
We understand that sometimes exchanges are necessary.
We gladly offer exchanges only under the following conditions:
The item received is defective, damaged, or incorrect.
The exchange request is submitted within 7 days of delivery.
The item must be unused, uninstalled, and in its original packaging.
To request an exchange, please email norlundtrading@gmail.com with your:
Order number
Description of the issue
Photos showing the defect or wrong item
Once your request is approved, we’ll provide return instructions and arrange for a replacement to be shipped.
Customers are responsible for return shipping costs, unless the item was delivered damaged or incorrect.
For approved exchanges, Norlund will cover the cost of sending the replacement item back to you.
Orders can only be cancelled within 24 hours of purchase.
After that, production or dispatch may already have started, and cancellation requests cannot be accommodated.
If your order arrives damaged or does not arrive within the expected delivery window:
Contact us immediately at norlundtrading@gmail.com.
Provide your order number and shipping details.
We’ll assist in investigating the issue with the carrier and provide a suitable resolution (replacement or credit).
For any shipping or exchange-related inquiries, please contact:
Norlund Trading
📍 5 Canon Court, Bolton, BL1 1PZ
📧 norlundtrading@gmail.com
📞 +44 7741 939127
🕘 7 Days a Week, 9 AM – 9 PM
Norlund Trading Limited reserves the right to update or modify this Shipping & Return Policy at any time without prior notice. All updates will be posted on this page with a revised “Last Updated” date.