Privacy Policy

Last Updated: October 2025

Welcome to Norlund Trading Limited (Company No. 16660933).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://norlund.co.uk/), make a purchase, or interact with our services.

By using our website or purchasing from Norlund, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal data to provide you with the best possible experience.

a. Personal Information

When you visit our website, register an account, subscribe to our newsletter, or make a purchase, we may collect:

  • Full Name

  • Email Address

  • Billing and Shipping Address

  • Phone Number

  • Payment Information (securely processed via third-party gateways)

  • Order and Transaction Details

b. Non-Personal Information

We automatically collect technical data such as:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Pages Visited and Time Spent

  • Referring URLs

This helps us improve our website’s performance, functionality, and user experience.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer support and order updates

  • Send promotional offers, discounts, or newsletters (only with your consent)

  • Improve website functionality and services

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (For UK/EU Customers)

Under GDPR, Norlund processes your personal data based on:

  • Contractual necessity: to complete your orders

  • Legitimate interest: to enhance our services and marketing

  • Legal obligation: to comply with applicable laws

  • Consent: for promotional communications or newsletter subscriptions

You can withdraw your consent anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
However, we may share limited data with:

  • Payment processors (e.g., PayPal, Stripe) for secure transactions

  • Delivery partners for shipping and order fulfillment

  • IT and hosting providers to maintain our website

  • Legal authorities if required by law or to protect our rights

All third-party partners comply with strict data protection and confidentiality standards.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Comply with legal and tax requirements

  • Maintain records for customer service and dispute resolution

When your data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Provide relevant offers

You can manage or disable cookies through your browser settings, but some parts of the site may not function properly without them.

7. Data Security

We implement advanced security measures to protect your data, including:

  • SSL encryption for secure transactions

  • Secure hosting and firewall protection

  • Restricted data access to authorized personnel only

Despite these measures, no online transmission is 100% secure. You share information at your own risk.

8. Your Rights

Depending on your location, you have the right to:

  • Access and receive a copy of your data

  • Request correction or deletion of your personal data

  • Object to data processing or request restriction

  • Withdraw consent for marketing

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at norlundtrading@gmail.com.

9. International Data Transfers

As Norlund operates globally, your data may be transferred and processed outside your country of residence (including the UK and EU).
We ensure all transfers meet international data protection standards through approved safeguards.

10. Email Marketing and Communication

If you sign up for our newsletter or promotions, we will send you updates, offers, and special deals.
You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website and services are not directed toward children under 16.
We do not knowingly collect personal data from minors. If we learn that a child’s data has been collected, it will be promptly deleted.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

Norlund Trading
📍 5 Canon Court, Bolton, BL1 1PZ
📧 norlundtrading@gmail.com
📞 +44 7741 939127
🕘 Open 7 Days a Week, 9 AM – 9 PM